In May 1859, Perry Brink purchased a horse-drawn wagon and made his first delivery in Chicago. The city was benefitting from the economic boom, a direct result of the new railroad sector. Business travel was growing and people needed transportation between the new railway stations and the city center.
Employee Experience Defined: It's More Than a Buzzword
In 2015, when Airbnb announced that they were appointing a Global Head of Employee Experience, many people asked themselves, “What is that? Is it like Chief of Casual Fridays?” Since then, numerous articles, books, and blogs have appeared that refer to employee experience as a “buzzword,” a “trend,” or a “fad,” none of which suggest permanence or imply the kind of game-changing transformation that the concept’s true believers—ourselves among them—are certain it demonstrates. The disturbing result is that many business leaders remain likely to dismiss employee experience as just one more corporate flavor of the month.
Susann Wanitschke, intranet manager at T-Systems Multimedia Solutions, reports on the progress and the new applications of the T-Systems Employee App. After nearly two years of use, one thing is perfectly clear: the young company (whose average employee age is just 35) has found several innovative solutions and use cases for its app.
T-Systems isn't what you'd call one of our typical customers. As a subsidiary of the German giant Telecom, their employees sit at desks and they all have access to the intranet every day.
Companies with engaged employees outperform those without by 202%; customer retention rates are 18% higher when employees are highly engaged; and organizations that have more than 50% employee engagement retain more than 80% of their customers. Engagement is a key to every company's success.
Audi Brussels is a manufacturing plant located in Forest, Belgium. The German-engineered automobile brand is one of the best selling luxury car brands in the world. Their slogan "Vorsprung Durch Technik" means "Advancement through Technology," and holding true to this motto, the company's branch in Brussels has now implemented their "my Audi Brussels" app.