Insights into the Future of Employee Communication

Integrating the Sales Force Correctly: The Telekom Service Dialog App

Deutsche Telekom is one of the world's leading integrated telecommunications companies, with around 168 million mobile customers, 28 million fixed-network lines, and 19 million broadband lines. 218,000 employees (as of 2016) in 50 countries are driving the company's success forward. At the forefront are the more than 7,000 sales representatives with over 67,000 customer contacts every day. Communicating with all of these people, all over the world, is a massive challenge, but it's one that they’ve met head on with the aid of their employee app.   

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