Closing the Clinical Communication Gap: Before It Becomes a Patient Risk

On-Demand
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Hear directly from Australia's healthcare communication leaders on what's actually working to reach frontline clinical teams, build trust, and navigate constant change.

The healthcare workforce is mostly frontline, yet it's the hardest to reach. A disparate, 24/7 workforce that rarely sits at a desk means email and posters simply don't cut through. When critical information doesn't land, the cost isn't just engagement, it's compliance, retention, and patient safety risk.

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You will learn:

  • Frontline Communication Gap: Why traditional channels and language barriers fail frontline healthcare workers
  • Always ready for compliance: How to stay ready for accreditation and compliance, even with 48-hour notice periods, using a centralised, searchable platform.
  • Advice for communicators under pressure: Practical, honest advice for handling mistakes when they happen, without hauling yourself over the coals.
  • Communication equals retention: Why retention depends on communication as much as recruitment, and what happens when staff understand what their organisation is trying to achieve.
  • Giving staff a real voice: How instant polls and surveys build trust and give frontline staff agency, instead of leaving them feeling like a cog in the wheel.

Speakers:

Brodie West_Healthscope
Brodie West
Corporate Communications Manager,
Healthscope
Katie Neill_Ramsay
Katie Neill
Internal Communications Manager
Ramsay Health Care
Jo Bartram
Jo Bartram
Communications Manager
ACHA (Adelaide Community Healthcare Alliance)